All return items must be in its original brand new condition (no stains or other scent), unwashed, unworn and unaltered with the tag intact should it come with it. Please take due care when trying out the apparel. Items which do not meet these requirements will be rejected. In any case, when the exchange item or the intended sizing are no longer in stock, store credit or refund will be issued, cases of the refund will be subjected to Rora-Riel’s approval on a case by case basis.
Please fill up Contact Us form or email to firstname.lastname@example.org with your order number, return item and the reason for the return. In order for us to process your inquiry efficiently please title your email ‘Exchange and Return for Invoice (Number)’. If your reason for return is valid, you will receive a confirmation from us.
Rora-Riel only accepts exchange and return in the event of:
We strive to ensure that description and details of our products are as accurate as possible. However due to mass manufacturing variation in measurements within 0.5-1 Inch is inevitable, true colour(s) may also vary due to strong studio lightings and variances in computer resolutions. Therefore in these cases, it is not considered as incorrect or defect.
All our items are checked before each parcel is dispatch. We apologize for the lapse and will process the exchange as soon as possible.
You are required to notify and send us an image of the incorrect/defective item within 7days from the dispatch date. Upon receiving our confirmation email, you may proceed to mail the item back to us.
In such cases, the new item mailed to you will be enclosed with a return envelope/poly mailer bag. Please place the incorrect/defective item in the envelope/poly mailer bag and mail it back to us.
The exchange item has to be of the same size and colour. If the item is no longer in stock, Rora-Riel credits will be issued to you and you may then be allowed to opt for other in stock items. We require receiving the incorrect/defective item within 10days from the dispatch date of the new item.
Size and Fit issue
Rora-Riel understands that finding the right fit can be bothersome hence we allow a one time exchange for other size subjected to item availability.
If you would like to do a size exchange, you are required to notify us within 7days from the dispatch date. Upon receiving our confirmation email that the particular size for exchange is available, you may proceed to mail the item back to us. Exchange items have to be mailed via methods which allow for tracking. Do note that you will have to bear the return cost incurred. We require receiving the exchange item within the next 10 days upon confirmation and the postage top-up fee before we mail the new item to you.
To return an item:
- Fill in the return note. You may download from here
- Pack your item in its original packaging together with the completed return note.
- We only accept return items mailed via a method which allows tracking. Return parcels are to reach us within 10days from the day of dispatch.
Sales item, accessories and regular item purchased with any discount codes are not eligible for exchange.